Here are just a few
of the key ingredients: dynamite, pole vaulting, laughing gas, choppers—can
you see how incredible this is going to be?—hang gliding, come on!*
It's easy for promotional stunts
to go horribly wrong. They're called stunts for a reason, after all,
even though the industry has tried to rebrand them with the sexier term
guerilla marketing.
Best
intentions aside, it doesn't help that most stunts happen in real
time, in front of their intended target—that most unpredictable of
creatures, the general public—and implicitly involve the media, which,
often for the worse, broadcasts the results live.
As
marketers, we've heard the cautionary tales and hopefully learned
the lessons—stuff like, don't supply cheap intoxicants to a stadium
full of riled sports fans... you know... just to keep the clothing-optional
riots to a minimum.
Which
is important, because with marketing budgets tightening, companies are now
more likely to green light promotional stunts. On the one hand, such
guerilla tactics are relatively inexpensive and could garner traffic-driving
buzz. On the other, potential embarrassment and/or litigation could
seriously erode a brand's equity, challenging the adage that there's
no such thing as bad publicity—especially when it lives on via the
internet.
Given
the risks, it's a miracle anyone attempts such stunts at all these
days. Which makes us applaud all the louder when things go dramatically
right with a promotion. Here we salute those bold, brave marketers
who chose to work without a net this year—and wowed us. In a good way.
No matter how they cast their ballots,
all coffee drinkers were winners this November 4 thanks to Starbucks
and the American propensity to stand in long lines for stuff involving
free-ness.
Riding
their own comeback trail alongside America, Starbucks offered anyone
who said they voted a free cup of coffee on Election Day. The company
ran a single TV spot (reportedly its first in a year) on "Saturday
Night Live," and major media outlets picked up the story, often reposting
the commercial on their websites. Word-of-mouth took over from there.
High
estimates put the entire cost of the giveaway at a reported $1 million,
according to "Ad Age," which isn't much for a Venti amount of
publicity. The stunt reportedly upped the company's buzz rating, according
to Brand Index, giving it a boost from 25% on Oct. 31 to 51% on November
5.
"There
has been huge interest in this election and likely a lot of positive
word-of-mouth [for the promotion]," Ted Marzilli of Brand Index told
"Ad Age," "particularly given that the promotion ran on Election
Day (a work day), when many people could spread the word to their colleagues."
An innovator in guerilla marketing
as well as music, Nine Inch Nails' Trent Reznor grabbed headlines
in 2007 when he promoted his apocalyptic "Year Zero" album with
an elaborate alternate-reality treasure hunt that spilled from the Web
into the streets and back again.
Dutiful
fans who followed clues seeded everywhere from fictional websites to
thumb drives dropped in restrooms at the band's concerts were ultimately
"kidnapped and interrogated" and treated to a ferocious live performance
by the band.
This
year, free of a recording contract for the first time in his career,
Reznor sprinted away with the possibilities the opportunity presented.
Following Radiohead's lead, he released two new albums as free digital
downloads while giving fans the option to purchase elaborately packaged
versions of the discs—which they did in droves. First-week sales of
the all-instrumental disc alone reportedly generated more than $1.6
million, according to "The New York Times."
Reznor
took the opportunity to experiment once again as the band prepared to
launch its summer tour. He hid tickets to a dress rehearsal beneath
a rock in Burbank and indicated their location with a Google Earth link
designated with a question mark on the band's website. Fans quickly
descended upon the location.
"We
couldn't leave that alone," Reznor told "Rolling Stone." "We
hid another 30 in places from Watts Towers to behind a mirror in a strip-club
restroom to a Home Depot." He also reportedly considered burying tickets
in the yard of onetime rival Axl Rose, "just to see how many people
got arrested on his front lawn."
With the fate of super adman Donald
Draper in their hands, AMC's marketing team must have felt some pressure
when it came time to dream up promotions for the second season of "Mad
Men," their then-cultish series. What would Draper do? they
must have asked themselves—beyond the usual smoking, drinking, brooding,
and womanizing, that is.
"This
is an event for us, and we've elevated our game," AMC's Linda Schupack
told "BrandWeek" at the time. "We're looking for a bigger audience,
and we're treating this like a movie opening."
Spending
a reported $25 million to launch season two, AMC supplemented creative
use of traditional media (including a show-themed re-creation of a '60s-vintage
edition of "Ad Age") with outdoor ads and promotional stunts focused
around Grand Central Station.
Throughout
the terminal, extras in '60s-period costumes handed out business cards
from Sterling Cooper, the fictional Madison Avenue ad agency depicted
on the show. If
you jumped in a subway car traveling between Grand Central and Times
Square, you were greeted by a life-size image of Draper looking suitably
enigmatic. The interior of the cars was decorated to evoke Grand Central's
marble interior, including cardboard chandelier ceiling treatments.
Signage, meanwhile, featured classic Draper quotes like, "What you
call love was invented by guys like me to sell nylons."
Somewhere
Draper must be smiling—the promotion played a part in boosting the
shows total viewership 63%, according to "The Hollywood Reporter."
Or maybe he's just drinking, smoking, brooding and womanizing.
The news. We have more of it than we
know what to do with. Until now, that is. Sure, we still have more headlines
than we can usefully process, but thanks to CNN.com, we at least know
how to apply them—as slogans on a t-shirt, of course.
At
CNN.com, you can purchase your favorite headlines on a tee and proudly
display your emotional or ideological connection with news such as "Youthful
Obamas inspire Camelot talk" or "Weird fish leave sea, spawn on
beach."
The
Web application is the latest brainchild of the provocateurs at the
Barbarian Group, the boutique behind such viral successes as Burger
King's Subservient Chicken site and the Milwaukee's Best beer cannon
videos. What's the agency's key piece of advice for companies trying
to fight through the clutter on the Web?
As
founder Benjamin Palmer told "Esquire": "You're a brand, make
yourself useful."
*Intro quote from Wes Anderson's "Bottle Rocket," 1996
Robert Cherry
is Vice President, Creative Director at Seed Strategy. As a freelance
journalist he has contributed to "Rolling Stone,"
"Entertainment Weekly" and Cleveland's
"The Plain Dealer."
Share your favorite promotional stunt with him
at rcherry@seedstrategy.com.